Privacy Policy

This Cargo Flowers Privacy Policy applies to the collection, use and disclosure of information in connection with the products and services offered by Cargo Flowers.

We at Cargo Flowers ("we", "us") recognize the importance of privacy and the confidentiality of personal information. Cargo Flowers ("Platform") is a B2B platform that connects and facilitates the sale and purchase of products and/or services between suppliers (or "Sellers") and buyers (or "Buyers"). The Platform is intended for business transactions and, therefore, is provided only for use by legal entities and individual entrepreneurs, and not for individual or personal use. This Privacy Policy sets out the ways in which Cargo Flowers collects, uses and discloses information in connection with its use of the platform, including personal information about platform visitors and representatives and employees of Buyers and Sellers ("You"). This Privacy Policy also applies to use of our Platform through a mobile device, either through mobile apps or optimized mobile websites.

1. COLLECTION OF INFORMATION

The personal information we may collect about you generally falls into the following categories:

Information you provide to us

If you are a representative or employee of any Client or Seller or a single Client or Seller:

• You will be asked to provide certain contact information that is required to register for a Platform account on behalf of a Customer or merchant, including name, address, telephone number, email address, title and department;
• You will be asked to provide certain identity information, a copy of your company director's or sole proprietor's passport, tax registration and/or related information about your business, such as your company name, business type, corporate registration details and your business license information;
• If you are a Seller, we will also ask you to provide details of the services you intend to sell through the Platform and details of your sales/transactions on Cargo Flowers;
• If you are a Customer, we will also ask you to provide details or preferences about the services you may be interested in on the Platform and any data or preferences relating to your purchases;
In connection with facilitating transactions, purchases and payments on the Platform, you will be asked to provide certain payment information. This may include bank account numbers, Billing and shipping information, credit/debit card numbers, expiration dates and security codes, and tracking information with checks or money orders to facilitate sales and purchases, as well as price adjustments for the purchase of services that made or purchased through the Platform;
• We will process any information provided to us in connection with disputes or respond to complaints regarding the Platform or services purchased through the Platform. Please note that Clients and/or Sellers may open a dispute in connection with the performance of services purchased/sold on the Platform, and in such circumstances we will process the data provided to us by Clients and/or Sellers that are relevant to the submitted disputes.
• Information that you submit to the Platform for publication may be made publicly available on the Platform and therefore available to any Internet users. You should exercise caution when deciding what information you provide to us for publication.
• To facilitate your use of the services available on the Platform (including websites and/or mobile applications), we may request access to, and you may provide us with, content stored on your devices, including, but not limited to, address book contacts, photos, video and/or other files.

 

Information We Collect Automatically

• If you contact us (for example, via our customer service chat, telephone or email), we may record a copy of your correspondence and may request additional information to verify your identity.
• We will collect contact details and other user information from publicly available sources for the purposes of verifying users and performing due diligence on users.
• We will collect detailed information about user activities, transactions and interactions on the Platform, including information relating to the types and specifications of services purchased, pricing and delivery information, disputes and complaint records, communications between users and any information disclosed in any forum or chat discussion .
• From time to time, we may also collect information about existing and potential users during or in connection with Trade Shows, industry events and/or other functions, including representative contact names, addresses, telephone numbers, fax numbers and email addresses.
• If you visit our Platform, we automatically collect certain information from your device. In some countries, including countries in the European Economic Area, this information may be considered personal information under applicable data protection laws. This information may include, but is not limited to, IP addresses, device type, unique device identification numbers, browser type, geographic location, browsing patterns and details of how you interacted with our Platform and the products and services available on it. In addition, we collect statistical information about the Platform and visitors to the Platform, including browser software, operating system, software and hardware attributes, pages viewed, number of sessions, and unique visitors. Collecting this information allows us to better understand the visitors who come to our Platform, where they come from, and what content is of interest to them. We use this information for our internal analytics purposes and to improve the quality and relevance of our Platform. Some of this information may be collected using cookies and similar tracking technology, as explained further in Section 5.

Information we receive from third parties

• We may receive personal information about you from the Social Media Platforms if you choose to register for a Platform account through a social media account. What information we receive will depend on your privacy settings with the applicable Platform, but will generally include basic public profile information such as:
• Your username or nickname
• Your profile picture
• A country
• Company name
• Contact Information. We may receive personal information about you from third parties who interact with us to assist in providing verification services, as well as verifying suitable marketing activities and KYC (know-your-customer), and to improve our marketing capabilities. This may include your name, email address, company information and contact information for company representatives.
• If you choose to participate in reviewing or rating services on Cargo Flowers, we may receive personal information about you from third parties who work with us to review our services and/or rate us.

 

2. USE OF PERSONAL INFORMATION

 

We collect and use your personal information for the following purposes:

• verification of your identity and security, KYC (know-your-customer) anti-money laundering and data verification to set up user accounts;
• verifying your eligibility to register as a user of the Platform in accordance with our Terms of Use here;
• setting up/administering user accounts, including providing login IDs and developing a Platform profile;
• providing users with customer service support; respond to inquiries, feedback and manage complaints and/or disputes;
• facilitating communication between Customers and Sellers through the Platform, processing transactions made on the Platform;
• provision of logistics and warehousing services (including, without limitation, the announcement of customs clearance through the Platform);
• facilitating announcements of customs clearance applications through the Platform;
• assessment and monitoring of account security and transaction risks of Cargo Flowers users, detection and prevention of fraud, money laundering and other types of security;
• sending and serving customized marketing and advertising that we believe will be of interest to you based on the ways in which you use the Platform, your browsing records and order history;
• Performing research or statistical analysis to improve the content and layout of the Platform and to improve service offerings on Cargo Flowers, including, for example, using anonymized data for machine learning purposes;
• identification, development, marketing and advertising of products and services, including between browsers and devices, in accordance with applicable laws. Cookies or other similar technologies may be used to provide you with advertising based on your activities and interests (see Section 5). Where we are required by applicable law, we will seek your consent before sending you communications for marketing purposes;
• if you are a Customer, we will share details of recently viewed products on the Platform to enable sellers, their respective affiliates and/or their third party service providers to contact you with details of products and/or services that may be of interest to you.
• When you use services that require access to content stored in and/or features on your devices (including, but not limited to, contacts in your address book, photos, videos, microphone and/or camera), we use your photos, videos, contact information in your address book and other personal information to respond to your requests, provide you with requested services and improve our services.

We may also use your personal information for other purposes that are not incompatible with the purposes we have disclosed to you (for example, for archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes), if and where permitted by applicable law. data protection.

3. DISCLOSURE OR SHARING OF PERSONAL INFORMATION

 

We may disclose (or provide access to) personal information to the following categories of recipients:

• Other users of the Platform, where necessary, in connection with facilitating purchases and communications made between you and other users.
• Third party business partners, service providers and/or affiliates of Cargo Flowers engaged by us or working with us to help us provide services to you, or who otherwise process personal information for the purposes described in this Privacy Policy or have notified you when we collect Your personal information.

Categories of these partners or service providers include:

• Cargo Flowers Members and their respective affiliates and/or their designated service providers who work with us to provide processing services such as software, tools, systems and messaging services for the purposes described in this Privacy Policy;
• Our business partners (for example, so that they can provide you with discounts or offers that may be of interest to you);
• Marketing and advertising Platforms such as Google, Twitter, Facebook and Instagram and providers of analytics services related to user behavior to tailor the content you see when visiting our Platform. These Platforms may combine the information they collect on our Platform with data on their Platforms and data they collect on other websites or through other sources to conduct targeted advertising. The processing of these third party marketing Platforms is governed by their own privacy policies and not this privacy policy;
• Payment service providers who collect and process personal information to help settle payments for transactions or withdrawal requests for merchants. Payment service providers may be governed by their own privacy policies and not by this privacy policy;
• Credit risk assessment providers to conduct risk assessments on merchants to determine whether the merchant may be allowed to make a withdrawal;
• Logistics partners to provide delivery services to Customers, as well as warehouse services for sellers;
• Agents for the purposes of customs procedures
• Cloud Computing service providers to provide cloud storage services;
• Customer service providers to provide after-sales services;
• Risk monitoring service providers to assess the security of user accounts and transaction risks;
• Third party rating/review service providers to conduct reviews of our services with customers if you choose to participate in a review or rating of Cargo Flowers products and/or services;
• To our professional advisors, law enforcement agencies, insurers, government, regulatory and other organizations where we believe it is necessary to comply with applicable laws or to exercise, establish or defend our legal rights or to protect our vital interests or any other person, We may also disclose and share your personal information or as otherwise required or permitted by applicable laws.
• To an actual or potential Client (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the Client that it must use your personal information only for the purposes disclosed in this Privacy Policy.
• To any other person with consent to disclosure.

We may share aggregated or anonymous data with third parties, but when we do so, the information we share is in a segregated format that does not personally identify you.

We have established relationships with third parties and websites to offer you products and services that we do not offer, and such third parties and websites include the following affiliated Cargo Flowers Platforms or their operators. We offer you access to these other parties and their websites either through the use of hyperlinks to these sites from our Platform or through offering "shared" sites where we and the other parties share the same single resource locator (URL) ), domain A name or page in an Internet domain name. In some cases, you may be required to provide personal information to register or apply for services provided by such third parties or brand partners. This privacy policy does not apply to these third party or co-branded sites. The privacy policies of other parties may differ from ours, and we do not control the information you provide to these third parties. You should read the respective privacy policies for these third-party and co-branded sites before responding to any offers, products or services advertised by these parties.

 

4. STORAGE

 

We retain your personal information where we have an ongoing legitimate business need, such as to provide services to you, or as required or permitted by applicable laws, such as tax and accounting laws.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your Personal Information. isolating them from any further processing until removal is possible.

 

5. COOKIES

 

This section explains how we use cookies and similar technologies (collectively, "cookies") to recognize you when you visit our Platform. It explains what these technologies are and why we use them, as well as your rights to control them.

What is a cookie?

A cookie is a small amount of data that is sent to your browser and stored on the hard drive of your computer or mobile device. Unless you deactivate or erase your cookie, each time you use the same browser or mobile device to access the Platform, our web servers will be notified of your visit to the Platform and, in turn, we may be aware of Your visit and your usage pattern.

Cookies set by the website or application owner (in this case, Cargo Flowers) are called “First Party Cookies”. Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through a website (such as advertising, interactive content and analytics). The parties that set these third-party cookies can recognize your device both when you visit the website in question and when it visits certain other websites.

Cookies can also be classified as session cookies (which are erased when you close your browser or close your device) and persistent cookies (which remain even after you close your browser or turn off your device/application and which are activated every time you visit the Platform). Session cookies use encrypted data for authentication. Persistent cookies do not store account numbers or passwords. We use both session and persistent cookies.

Why do we use cookies?

We use first and third party cookies for several reasons. Some cookies are required for technical and/or security reasons in order to use our Platform, and we call these “essential” or “strictly necessary” cookies. The first part of the cookie is primarily provided to provide basic functionality on our Platform; including Web Analytics cookies, which help us understand how users use our web pages and how we can improve their use. For example, we use necessary or strictly necessary cookies to enable us to remember services you have booked on Cargo Flowers and recognize you when you log into your Cargo Flowers account.

In addition, we also use cookies for social networks. You may register for membership in the Platform and “share” Platform content through social media platforms such as Facebook and Twitter. We sometimes embed videos from sites such as YouTube. These websites have their own privacy policies that govern their use of the information you may find on their respective websites.

We also use cookies to enable us to track and target the interests of visitors to the Platform to improve the experience of our Platform by studying visiting patterns and conduct interest-based advertising; helping our partners track visits by users of the Platform; and track progress and participation in promotions. We use first and third party cookies for these purposes.

Cookies we use

The specific categories of first-party and third-party cookies served through our Platform and the purposes they serve are described in the table below (please note that the specialty cookies served may vary):

 

What about other tracking technologies such as web beacons?

Cookies are not the only way to recognize or track visitors to our Platform. We may from time to time use other similar technologies, such as web beacons (sometimes called “tracking pixels” or “clear gifs”). These are tiny graphic files that contain a unique identifier that allows us to recognize when someone has visited our Platform or opened an email we have sent to them. This allows us, for example, to track user traffic patterns from one page on our Platform to another, deliver or communicate with cookies to understand whether you came to our Platform from an online advertisement displayed on a third party website in order to improve website performance and measure the success of email marketing campaigns. In many cases, these technologies depend on cookies to function properly and therefore deprecating cookies will impair their functionality.

How can I control cookies?

You can determine whether and how a cookie will be accepted by adjusting the privacy settings of the browser You use to access the Platform or the “privacy settings” of Your device. While the means by which you can refuse cookies through your web browser controls vary from browser to browser, you should visit your browser's help menu for more information. If you adjust your browser privacy settings, your device will continue to collect data unless you adjust your device privacy settings, and vice versa.

You have the right to decide whether to accept or reject cookies. If you choose to set your web browser controls to reject cookies, you can still use our website, although your access to some functionality of our website may be limited.

Certain features of the Platform rely on cookies. Please be aware that if you choose to block cookies, you will not be able to log in or use these features, and preferences that rely on cookies may be lost.

Google Analytics (additional information) which our Platform uses is an internet analytics service provided by Google, Inc. (“Google”). Google cookies allow us to analyze the use of the Platform by telling us which pages our users view, which ones are the most popular, what time of day our Platform is visited, if users have previously visited our Platform, from which website users are redirected to our Platform and things like that. The data generated by the cookie about your use of the Platform will be transmitted to Google and stored on Google's servers.

The platform uses an IP address anonymization tool so that IP addresses are truncated within the territory of Member States of the European Union and other members of the Agreement on the European Economic Area. Uncleaned IP addresses are sent exclusively to Google servers and then trimmed there.

Google uses the data on behalf of Cargo Flowers to evaluate use of the Platform, to compile reports on the website for website operators and for other websites and services on internet usage. Google may disclose this information to third parties as required by law or for further processing by third parties on Google's behalf. For more information about Google Analytics cookies, visit:

• Google Help Policy and Privacy Policy: Google Privacy Policy: and
• Google Analytics Help Center:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

The IP address that your browser transmits to Google Analytics will not be associated with any other data stored by Google. You can block cookies through your browser settings; however, this may result in problems using some of the website's features. More information can be found here: https://support.google.com/analytics/answer/6004245

 

6. MINORS

 

The Sites and their content are not intended for minors (under the age of 18), and we do not intend to market any of our services to minors. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian must contact Cargo Flowers to have the information deleted.

 

7. SAFETY PRECAUTIONS

 

We use commercially reasonable security methods to prevent unauthorized access to the Sites, to maintain data accuracy, and to ensure the correct use of the information we provide.

For registered users of the site, some of your information can be viewed and edited through your account, which is password protected. We recommend that you not disclose your password to anyone. Our staff will never ask you for your password, either over the phone or via email. If you share a computer with others, you should not store login information (such as user ID and password) on that shared computer. Be sure to log out of your account and close your browser window when you are finished with your session.

No data transmission over the Internet or any wireless network can be guaranteed to be secure. Although we attempt to protect the information we maintain for you, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk.

 

8. CHANGES TO THIS PRIVACY POLICY

 

We may update this privacy policy from time to time in response to changes in legal, technical or business circumstances. When we update our Privacy Policy, we will take appropriate steps to notify you based on the significance of the changes we make. We will obtain your consent to any material changes to the privacy policy if and where required by applicable data protection laws. Any changes to this Privacy Policy will be communicated by us by posting the revised privacy policy on the Platform. Once posted on the Platform, the new privacy policy will take effect immediately. You can see when this privacy notice was last updated by checking the “Last Updated” displayed at the top of this privacy notice.

 

9. VISITORS FROM THE EUROPEAN UNION

 

If you use our Platform or services covered by this Privacy Policy from a country that is a member state of the European Union or the United Kingdom, the data controller of your personal information is FN Fusion BV

 

10. LEGAL BASIS FOR DATA PROCESSING

 

We process personal information for the purposes set out in this Privacy Policy as described above. Our legal basis for processing personal information will depend on the personal information concerned and the specific context in which we collect it. However, we generally collect and process personal information about you only where it exists:

• necessary to provide services in accordance with the agreement between you and Cargo Flowers FN Fusion BV and/or its affiliates (for example, providing you with the services you request and identifying and verifying you so that you can use the Platform);
• must comply with legal requirements (for example, to comply with applicable accounting rules and for mandatory disclosure to law enforcement authorities);
• necessary for our legitimate interests;
• where it is based on your consent.

If we collect and use your personal information in reliance on our legitimate interests (or about any third party), that interest will generally be for the use of our Platform and services, managing our relationship with you and we will communicate with you as necessary to provide our services to you and for our legitimate business interests, such as responding to your requests, improving our Platform and our services, conducting marketing, or for the purposes of maintaining the security of our Platform and services and detecting or preventing illegal activities such as fraud with questionnaires. We may have other legitimate interests and, if necessary, we will notify you at the appropriate time.

If we ask you to provide personal information to comply with a legal requirement or to enter into a contract with you, we will clarify this at the appropriate time. We will inform you whether providing your personal information is mandatory or not (and the possible consequences if you do not provide your personal information). In some cases, you may be required to provide us with personal information for processing as described above so that we can provide you with all of our services and to use all features of our Platform.

 

11. INTERNATIONAL TRANSFERS OF PERSONAL INFORMATION

 

In connection with our provision of the Platform and its connected services, we may transfer your personal information to countries outside of your country. We take appropriate steps to ensure that recipients of your personal information are bound by confidentiality obligations, and we implement appropriate measures to ensure the protection of your personal information in accordance with this Privacy Policy, such as standard contractual clauses.

 

12. YOUR RIGHTS

 

As a user of the Platform, you have the following data protection rights, which you can exercise at any time:

• The right to access, correct, update, or request deletion of your personal information.
• The right to object to the processing of your personal information where it is based on our legitimate interests, and separately the right to object to direct marketing.
• The right to ask us in some situations to restrict the processing of your personal information or to request portability of your personal information.
• If we have collected and processed your personal information with your consent, you have the right to withdraw your consent at any time. Changing your consent will not affect the lawfulness of any processing we carried out prior to your withdrawal, and will not affect processing of your personal information carried out in reliance on lawful processing grounds other than consent.

We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.

If you are aware of changes or inaccuracies in your information, you must notify us of such changes so that our records can be updated or corrected.

If you have any requests, questions or concerns about our use of your personal information and this privacy policy, please contact FN Fusion B.V.